At CBD-Depot.co.uk, we strive to deliver high-quality, accurate and balanced content to our readers. We take any complaints seriously and investigate them promptly, with the aim of resolving the issue as quickly as possible. This Editorial Complaints Policy sets out the process for making a complaint and the steps we will take in response.

What can be complained about?

We will consider complaints about any material that appears on CBD-Depot.co.uk, including articles, blog posts, videos, podcasts and other content. Complaints can be made about the accuracy of the content, its tone, language or presentation, as well as any potential breaches of the Editors’ Code of Practice.

How to make a complaint?

If you wish to make a complaint, please email us at [email protected], providing the following details:

Your name and contact details.
The URL of the article or content that you are complaining about.
A brief summary of the complaint.

What happens next?

We will acknowledge your complaint within 24 hours and aim to respond in full within 28 days of receipt of your complaint. If we require further information, we will contact you to obtain it.

How will the complaint be investigated?

Our investigation will be prompt, fair and thorough. We may contact the author of the content in question to seek their input, review our sources and check the facts. We may also seek the advice of external experts if necessary.

What will be the outcome?

Once our investigation is complete, we will respond to you in writing, providing our findings and our proposed course of action. If we find that there has been a breach of our editorial standards, we will take appropriate steps to remedy the situation, which may include a correction or an apology.

Further action

If you are not satisfied with our response, you can contact the Independent Press Standards Organisation (IPSO) at https://www.ipso.co.uk/. IPSO is the independent regulator for the UK’s newspapers and magazines, and it can investigate complaints about potential breaches of the Editors’ Code of Practice.

CBD-Depot.co.uk is committed to maintaining high editorial standards and to resolving any complaints in a fair and transparent manner.