All orders made on the CBD Depot website will be subject to delivery costs.
When we refer to days, these are the days in which orders are processed and dispatched. Our orders are processed Monday to Friday, not including Bank Holidays. No orders are dispatched on Saturdays or Sundays.
Orders are sent within 2 working days. 90% of orders are sent same day if ordered before 2pm.
Please allow a total of 3 working days processing time as the processing times stated are our averages, however during busy periods it can take a little longer.
UK Delivery Charges:
Goods provided within the UK are charged at the following rates:
Royal Mail Parcel 24:
Expected delivery time: 1 – 2 working days
Royal Mail Parcel 48:
Expected delivery time: 3 – 5 working days
Cost: £6.50 (please note, this DPD service does not deliver on Saturdays)
Shipping charges are charged on a per order basis, should you place a separate order, you would be charged for delivery on each of these orders. Goods are shipped within the time lines state in the ‘Processing Times’ section above.
EU & International Delivery:
We currently ship to the following countries:
Argentina, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Isle of Man, Latvia, Lithuania, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, United States of America.
Please note that although CBD Depot have vetted the laws in each of these countries, it is the buyers responsibility to ensure the products are legal to import into their country prior to ordering.
International shipping is based on dynamic postage rates obtained through Royal Mail & UPS based on the combined weight of products ordered.
Royal Mail: There are a possible 4 postage options, dependant on the country of receipt. The weight limit for most countries via Royal Mail is 2KG, if the products ordered exceed the package weight limit then the shipping cost will reflect the cost for splitting the goods between multiple packages,
UPS: There are 3 possible UPS options, dependant on the country of receipt. The weight limits for UPS will usually far exceed the possible weight of a retail parcel, therefore most countries should be offered fair shipping costs even for very heavy parcels.
Parcels heading to Europe should arrive in 5 working days in most cases, however please allow up to 10 working days.
For countries outside of Europe, parcels should take 7 – 14 working days, however please allow 21 days to account for postage delays.
We reserve the right to remove or add shipping locations at any time.
Delivery to a non Residential address:
We will send your order to the address stated under the shipping address of your order. If you have chosen for the goods to be sent/shipped to a non Residential address (such as a work address or a public locker) then this is solely at the risk of the customer. CBD Depot will not be held liable for any missing packages delivered to a non Residential address, once delivery confirmation has been obtained from Royal Mail (or any other shipping provider used).
Usage of Mail Forwarders:
CBD Depot reserve the right to cancel any orders using mail forwarding services.
What to do if you do not receive your order:
Please understand that some courier/postage delays are out of our control and that we continuously monitor the reliability of the delivery companies that we use so that we can provide the best service for our customers.
PLEASE NOTE – IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR ADDRESS IS CORRECT ON THE INVOICE YOU RECEIVE. WHEN USING THE ONSITE CHECKOUT, WE DO NOT PULL ANY ADDRESS INFORMATION FROM PAYPAL OR OTHER PAYMENT PROVIDERS – ONLY WHAT IS PROVIDED TO US AT CHECKOUT.
For any further information, please visit our Terms & Conditions page.